Overview
Neural Arc Network ("we," "us," or "our") operates the website nan-agency.com. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or submit an inquiry through our contact form.
We take your privacy seriously. We do not sell your personal information to third parties, and we only collect what we need to respond to your inquiry and operate our business.
Short version: You share information with us when you fill out our contact form. We use it solely to respond to you and manage our creator and brand relationships. We don't sell it or use it for advertising.
Information We Collect
We collect information you voluntarily submit through our contact form. This includes:
- Full name
- Email address
- Company name or creator channel name
- Inquiry type (tech company, creator, agency partner, or other)
- Budget range (optional)
- Message content describing your campaign goals or inquiry
We do not use tracking pixels, behavioral advertising tools, or third-party analytics that profile individual users. Basic server-level access logs (IP address, browser type, page visited, timestamp) may be retained by our hosting provider as part of standard server operation.
How We Use Your Information
Information submitted through our contact form is used exclusively to:
- Respond to your inquiry within our standard 48-hour window
- Assess fit between your brand or creator profile and our network
- Initiate and manage campaign partnerships or creator roster applications
- Maintain records of ongoing business relationships
We do not use your information for unsolicited marketing, and we will not add you to any mailing list without your explicit consent.
Data Storage & Security
Form submissions are processed by our server via a PHP mail handler and delivered directly to our internal team email. We do not operate a database that stores form submissions beyond what is retained in standard email correspondence.
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We retain contact information only for as long as necessary to manage the business relationship you initiated or as required by applicable law.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties.
In the course of facilitating a campaign partnership, we may share relevant contact details (name, email, company) with a creator or brand on the other side of a proposed partnership — but only with your knowledge and as part of the service you requested. We will never share your information beyond what is necessary to fulfil the relationship you initiated.
We may disclose your information if required to do so by law or in response to valid legal process.
Cookies
Our website does not use first-party cookies or local storage to track user behaviour. We do not run advertising networks, retargeting scripts, or social media tracking pixels.
If your browser or operating system sets any cookies when loading web fonts (Google Fonts, served via Google's CDN), those are governed by Google's privacy policy. We load fonts for visual display purposes only and do not use any data derived from those requests.
Your Rights
Depending on where you are located, you may have rights under applicable privacy law including the right to access, correct, or delete personal information we hold about you. This includes rights under the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
To exercise any of these rights, contact us at hello@nan-agency.com. We will respond within a reasonable timeframe and in accordance with applicable law.
To request deletion: Email hello@nan-agency.com with the subject line "Data Deletion Request" and your name and email address. We will confirm deletion within 30 days.
Children's Privacy
Our website is intended for business use and is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any update constitutes acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out:
- Email: hello@nan-agency.com
- Website: nan-agency.com/contact
We aim to respond to all privacy-related inquiries within 5 business days.